GET IN TOUCH:

FIND US

CONTACT US:

Tel: 0273558194

Email: siggy@brooklandperformance.com

Herne Bay Ponsonby Racket Club

10 West End Road

Herne Bay, Auckland 

  • Grey Instagram Icon

© 2018 by Brookland Performance. 

Personal Training Policies & Procedures

REFUNDS AND CANCELATION POLICY

A period of at least 24hrs (1 full day) notice must be given prior to session cancellations for a full refund. If a session is cancelled within the 24 hours leading up to the training session a refund will not be applicable. 

 

Re-schedule (within a 7 day period and no later than 24 hours before the training session commences.) – I will try to my best to re-schedule at a time that suits your preference, however, this may not always be possible. If you cannot re-schedule within the 7 day period you will be charged for a half session.

Please note that all sessions must be paid for in advance ( If paying cash, must be payed at beginning of session).

LATE POLICY

Clients are responsible for arriving on-time to their training sessions. The trainer will only wait 15 minutes of the full session (10 minutes for 40-minute sessions). After 15 minutes (10 minutes for 40-minute sessions), the trainer is not required to lead the remaining time of the session and the session may be lost (no refunds will be given for missed/late sessions)

PAR-Q & MEDICAL CLEARANCE

A medical clearance form is required of all participants who answer “yes” to any of the seven PAR-Q questions, then the Personal trainer reserves the right to require medical clearance from any client they feel may be at risk.